Victory Removals Services (LB Group Pty Ltd) (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, website visitors, and commercial partners. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Spam Act 2003 (Cth).
1. Information We Collect
We collect personal information that is reasonably necessary to deliver our transport, removal, and logistics services. This includes:
Contact Details: Full name, residential or business address, email address, and telephone number.
Service Details: Pickup and delivery locations, inventory lists, volume/weight estimates, access details (e.g., stairs, parking restrictions), and handling instructions for specialty items.
Commercial Data: For wholesale or business clients, we may collect Australian Business Numbers (ABN), company names, trading terms, and commercial credit references.
Payment Information: Billing details, transaction histories, and invoice records. (Note: We do not process or store full credit card numbers on our servers; payments are processed securely via PCI-DSS compliant third-party gateways).
Technical Data: IP address, browser type, device information, and website usage data collected via cookies when you visit www.victoryremovals.com.au.
2. How We Collect Your Information
We collect personal information directly from you through various touchpoints, including when you:
– Request an online quote or submit a contact form via our website.
– Confirm a booking, sign an estimate, or enter into a service agreement.
– Communicate with us via phone, email, instant messaging, or SMS.
– Connect with us through social media platforms or online marketplaces (e.g., Facebook Marketplace).
– Leave a public customer review or feedback on our services.
3. Purpose of Collection & Use
We collect, hold, and use your personal information strictly for legitimate business purposes, including:
– Generating accurate fixed-price or hourly quotes and issuing booking confirmations.
– Managing and executing local, regional, and interstate transport and logistics operations.
– Invoicing, processing payments, and managing customer accounts.
– Sending operational notifications regarding vehicle arrival times or transit updates.
– Addressing customer service inquiries, feedback, or damage claims.
– Improving our website functionality, fleet management, and operational efficiency.
4. Disclosure of Personal Information
We do not sell, rent, trade, or share your personal information with third parties for their independent marketing purposes. We only disclose personal information where necessary to fulfill our service commitments, including to:
– Operational Staff & Essential Service Providers: Team members, drivers, or logistics partners directly involved in completing your move.
Insurance Providers & – Assessors: In the event of a formal transit damage claim or public liability inquiry.
– Professional Advisers: Accountants, legal counsel, or auditors assisting with business compliance.
Regulatory & Law Enforcement – Authorities: Where required or authorized by Australian law.
Overseas Data Disclosure (APP 8):
We host our website, business tools, and administrative systems on secure cloud-based software platforms (such as Google Workspace and cloud accounting software). Some of these service providers may utilize cloud infrastructure or server locations outside Australia. Where your information is processed or stored overseas, we take reasonable steps to ensure that the provider upholds security standards compliant with the Australian Privacy Principles.
5. Data Security & Storage
We implement appropriate technical, administrative, and physical safeguards to protect your personal information against loss, misuse, unauthorized access, alteration, or disclosure:
Digital Security: Password-protected systems, encrypted cloud storage, and restricted administrative access.
Physical Security: Secure premises preventing unauthorized access to physical paper records.
Data Retention: We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to satisfy statutory tax and legal requirements.
6. Notifiable Data Breaches (NDB Scheme)
In the unlikely event of a security breach resulting in unauthorized access to or disclosure of your personal information that is likely to cause serious harm, we will act in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). We will conduct an immediate investigation and, where required, notify both you and the Office of the Australian Information Commissioner (OAIC).
7. Direct Marketing & Opt-Out (Spam Act Compliance)
We may occasionally send you administrative updates, service announcements, or promotional communications. We comply fully with the Spam Act 2003 (Cth):
We will only send marketing materials if you have consented or if there is a reasonable expectation based on our existing business relationship.
Every electronic marketing message will provide a clear, functional, and free “Unsubscribe” link or “STOP” SMS opt-out mechanism.
You may opt out of receiving promotional materials at any time by contacting us directly.
8. Access and Correction
Under APPs 12 and 13, you have the right to request access to the personal information we hold about you, or to request that we correct any inaccurate, outdated, or incomplete data.
To request access or corrections, please contact us in writing at info@victoryremovals.com.au. We will respond to your request within a reasonable timeframe (typically within 30 days) and may require proof of identity before releasing information.
9. Complaints Process
If you have concerns or a complaint regarding how your personal information has been handled:
1. Contact Laxman KC (Director) at 0401 158 296 or via email at info@victoryremovals.com.au.
2. We will investigate your matter thoroughly and provide a written response within 30 business days.
3. If you remain unsatisfied with our internal response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
10. Contact Details
For any questions regarding this Privacy Policy or our privacy practices, please contact us:
Victory Removals Services (LB Group Pty Ltd)
ABN: 42 633 460 465
Address: Sunshine / Tarneit, VIC, Australia
Phone: 0401 158 296
Email: info@victoryremovals.com.au
Website: www.victoryremovals.com.au
